Even though the call center takes 500 calls a day I still get the feeling many of our residents don’t know they can call 311 for help with any city problem. Dialing 311 in Provo connects you to our trained-dedicated and awesome customer service center. They answer questions about everything from which day is garbage day to what day is city council meeting. Residents can also use the number to report pot holes, burned out street lights and anything else they want the city to know.
In addition to calling 311, residents can visit our customer service center Monday – Friday from 7:00 am to 6:00 pm. The goal is to offer the best customer service available to our residents. Call or come in and say hello and let us know how we are doing.0