Who You Going to Call?

Even though the call center takes 500 calls a day I still get the feeling many of our residents don’t know they can call 311 for help with any city problem. Dialing 311 in Provo connects you to our trained-dedicated and awesome customer service center. They answer questions about everything from which day is garbage day to what day is city council meeting. Residents can also use the number to report pot holes, burned out street lights and anything else they want the city to know.

In addition to calling 311, residents can visit our customer service center Monday – Friday from 7:00 am to 6:00 pm. The goal is to offer the best customer service available to our residents. Call or come in and say hello and let us know how we are doing.

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  1. Lisa

    I tried to call 311 last week and was told that my wait time would be 5 minutes. I was in a hurry so the report didn’t get made. Maybe more people call than you realize, but it isn’t immediate, so they give up?

  2. Ivani

    G R E A T ! This is so amazing ! Good to know ! I am proud of Provo!

  3. AJ

    I agree with @Lisa. I tried to make a report today, but the wait time was too much. A simple online option (like a Twitter account? Facebook page? Basic online form?) would be a much better to submit this kind of report.

      1. AJ


        Thanks for the response. It’s great to know that there is an online option available.

        However, when I click the link you provided I am first taken to a page that says “You are now exiting the City of Provo, UT. Destination URL: http://311.provo.org” followed by a page with the following error:

        “Secure Connection Failed:

        An error occurred during a connection to 311.provo.org. The OCSP response is not yet valid (contains a date in the future). (Error code: sec_error_ocsp_future_response)”

        I’m not sure what I did wrong: How to best proceed?

      2. John

        They recently switched over to a new system, so the site may have been down. I just checked the link and it is working now.

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