Want a Free Ice Cream Cone?!

Provo City’s Annual Customer Appreciation Week is Monday, October 2 – Thursday, October 5. And to celebrate and thank our awesome residents and customers, Provo 311 (Customer Service Division) is giving out FREE ice cream! They will also be handing out other prizes, promo items, and info on all of the services they provide.

Come celebrate with us and stop by the Provo City Center located at 351 W Center Street on October 2-5 between 10:00 am – 5:00 pm to get some swag and free ice cream!

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What to Do, Eat, and See in Provo!

Love this awesome Provo Travel Guide created by Josh and Sid Landon. Both have lived in Provo for several years now and have enjoyed how there are always so many fun things going on. Because they love Provo City so much, they decided to put a travel guide together and make a video about it.

Press play for a guide on what to do, eat, and see in Provo!

For links and pictures visit their blog post here.

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Pack it in Pack it out

We want to keep our parks maintained and in the best possible condition, especially during this time of year. So it’s important for patrons to follow the pavilion rules and make sure that anything they pack in is packed out.

We’ve noticed pavilions are in disarray after use and large amounts of garbage is being left behind.

The benefits to carrying out your trash and recyclables also include:

  • Reducing litter
  • Trash can be foraged by animals which can be harmful to them
  • Increasing community pride of our parks
  • Trash receptacles can detract from the beauty of each park’s natural environment
  • Increasing the safety of our patrons by reducing the number of bees, wasps, and other pests
  • Allows our limited staff resources to complete other necessary duties to keep the parks maintained

Please leave the pavilion in as good, if not better condition than when you arrived. Remove table covers, tape and any cooking oil or grease from tables, grills, and floors. Pick up all bottles, cans, paper, cigarette butts, etc., and take bagged trash with you when you are finished.

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Utah Lake Phragmites Treatment

It’s that time of year again! The Utah Lake Commission, partnered with the Utah County Invasive Weed Group is continuing the project of eradicating the phragmites invasion at Utah Lake. The spraying for the year has been finished! (First, they go in and spray a type of weed killer on the phragmites and then once they have given them time to die, they come back and crush them. Crushing the plants helps speed along the decomposition process.)

The land tamers will be coming around to crush in areas from last year’s treatment, so watch for these phrag-crushers soon!

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Golf Course Update

Almost ten years ago – in November 2007 – city officials and the Boyer Company announced plans for a new retail power center – the Southgate Center – on property in the northwest corner of the East Bay Golf Course. Less than a year later, as the center was well into the planning stages, the Great Recession halted this and many other retail development projects across the United States.

The Southgate plan involved relocating three holes of the East Bay Golf Course to City-owned property on the southeast corner of the course – including a new hole with an island green – and relocating four additional holes by eliminating the 9-hole par-3 junior course. Filling and grading work was well underway for the new holes when the recession hit and the developers and retail anchors were unable to continue with the project.

As the local and national economies have rebounded, the City has been approached by developers and others interested in acquiring property within the area originally included in the Southgate center footprint. Because of its proximity to the University Avenue interchange and its very visible location along I-15, development interest in the site has been for commercial uses such as retail, educational, hotel, and/or office.

Potential development partners have been doing some site assessments recently, and the Provo Redevelopment Agency has partnered in the cost of some geotechnical studies within the area, given that the golf course is located on a former landfill site. These studies have included some drilling, which has been noticed with interest by golfers and others.

Because we have seen this development interest, the City wants to better understand how it could best balance golf and development interests and to identify options for realigning the golf course to accommodate potential development. Accordingly, we will be issuing a request for proposals for a golf course designer to assist in us in our evaluation.

We all recognize that the East Bay Golf Course is an important part of our community and serves many purposes, including a convenient and popular golf experience, supporting high school and college golf teams, providing habitat for waterfowl, and helping clean our water as it flows through the course to Utah Lake. Our elected officials are committed to keeping East Bay as a quality municipal golf course for the foreseeable future while still being open to the possibility of new development in the northwest corner of the course.

In order to be prepared for this possibility, we want to make sure that we have all the information we need to make a smart decision that meets the needs of the golf community, our residents, the business community, and the taxpayers.

Stay tuned for more information! As soon as we know more, we will post it here and invite your comments and thoughts.

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New Chief of Police – Rich Ferguson

It’s official! After months of looking and interviewing several very qualified candidates to fill the City’s role of Police Chief, I’m pleased to share with you that I’ve selected Rich Ferguson.

Chief Ferguson has been with Provo Police for over 26 years and has served as Sergeant, Lieutenant, Captain, and Interim Chief since March.

In 2002 he was elected by his peers to serve as President of the Utah Narcotic Officers Association where he supervised a board of regional representatives throughout the state.

He’s served as the Commander of the Utah County Major Crimes Task Force made up of several local, state, and federal agencies. In addition, Chief Ferguson was invited and attended the FBI National Academy in Quantico, Virginia.

As mentioned, this last March I asked Chief Ferguson to lead the department as Interim Chief. While serving he’s shown an ability to direct and build public trust with the same kind of reliable ability we’ve come to appreciate and expect.

It would be hard to find someone more qualified to lead this department. Chief Ferguson is someone the community can expect to be very consistent and always conduct himself with the highest level of integrity.

(Chief Ferguson’s appointment is dependent on the approval of Municipal Council)

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Fall Cleanup 2017

Ready to clear the garage of unwanted and never–used items? Need to dispose of the cut grass and tree trimmings that weigh down the black garbage cans? Take advantage of Provo’s annual Fall Cleanup!

Separate yard waste and metals and dispose of the material in dumpsters at six locations throughout the city from September 25 – November 4, Monday – Friday from 8:00 am to 6:00 pm and Saturday 8:00 am to 3:00 pm. (Dumpsters are closed nightly and no material may be left on the ground.)


➤ September 25 – September 30
200 N Geneva Road — Fort Utah Park
1625 S Industrial Parkway — compost yard

➤ October 2 – October 7
950 W 1280 N — Lions Park
1625 S Industrial Parkway — compost yard

➤ October 9 – October 14
1150 S 1350 W — Footprinters Park
1625 S Industrial Parkway — compost yard

➤ October 16 – October 21
2620 N 1200 E — Rock Canyon Park
1625 S Industrial Parkway — compost yard

➤ October 23 – October 28
100 N Seven Peaks Blvd — Peaks Arena
1625 S Industrial Parkway — compost yard

➤ October 30 – November 4
3850 N Canyon Road — Field
1625 S Industrial Parkway — compost yard


Provo residents may take trash directly to the South Utah Valley Solid Waste District transfer station (2450 W. 400 South, Springville) free of charge (using the coupon on page 2 of the September Newsletter) September 25 – November 4, during normal business hours, Monday – Saturday, 7:00 am to 6:00 pm. Cover loads to avoid a $4 tarp fee.


Do not dispose of rocks, tires, concrete, tree stumps, refrigerators, freezers, air conditioners, or household hazardous waste such as pesticides in the dumpsters or at the transfer station. Call the Provo City Customer Service at 801-852-6000 or the transfer station at 801-489-3027 for information and questions about what is acceptable. 


You can also find a Leaf Bag Coupon in the September Newsletter good for five free leaf bags that can be picked up at the Public Works Dept., 1377 S. 350 E. Leaf bags are collected curbside November through December.

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Free Shirts for Emergency Alerts


Want a free shirt? All you have to do is sign up for Provo’s Emergency Alerts! Our mass notification system enables us to provide you with critical information quickly in a variety of situations, such as: severe weather, law enforcement activity, missing persons, and evacuations of buildings or neighborhoods.

Here’s what you have to do:

First – visit alerts.utahcounty.gov and click the “Sign Up” link.

  1. Create a Profile – Fill out the sign up form by creating a username and entering your first and last name, password, security question & answer, email, and accepting the terms of use. Complete your profile by identifying at least two ways we can contact you. (You can always make changes to your account later.)
  2. Define your location – Then add at least one location to your account. Examples: home, work, school, etc. You must select one location within Provo City in order to receive notifications about Provo. (You may also opt to receive notifications about other cities in the next steps.)
  3. Select your Alerts – You’re now able to select which alerts you would like to receive. Make sure to check Provo City or fine-tune your alerts by selecting the individual items you’d like to be notified about. Example: City Events, Traffic, Power Outages, etc. You may also select Utah County or any other cities you would like to receive notifications for.
  4. Additional Information – You will now be able to add any other additional information to your profile – special needs, business details, volunteer skills, etc.
  5. Review your Account – After you click the finish button – take a screen capture of your completed account.

Show the screen capture to a customer service representative at the Provo City Center on 351 W Center Street and redeem your shirt!

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Don’t Play with Range Balls

Have you ever been tempted to play on the course with range balls? Do you think it would be cool? Watch this short PSA explaining why it’s not so cool after all.

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Provo #3 for Career Opportunities

Financial technology SmartAsset has determined which U.S. cities offer the best career opportunities, and Provo has been ranked #3 in the nation!

Here’s what SmartAsset says about us: “Provo is a great place to secure a new job or launch a new career. For one, the total number of jobs in the area jumped 4.4% from 2016-2017. That’s the 12th-highest rate of increase in the study, suggesting there is plenty of opportunity in Provo. Provo also has one of the highest rates of educational, guidance, school and vocational counselors in our study at 4.51 per 1,000 workers. Provo is a leading center for technology companies and tech development. It is home to the world headquarters of Novell, a software company founded in 1979. It has three “unicorn” tech startups, privately funded businesses that have an estimated valuation of over $1 billion. But the region’s economic successes are not strictly limited to technology. It also has a burgeoning healthcare industry and two major universities in Brigham Young University and Utah Valley University.”

Provo scored well in other metrics as well, like income growth. On average late-career workers earn about 43% more than early-career workers in Provo, the fifteenth-largest difference in the study.

Complete details on the study can be found here: https://smartasset.com/mortgage/the-top-10-cities-for-career-opportunities-in-2017

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